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Refund & Cancellation Policy

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  • Refund & Cancellation Policy
  • You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver at any point of time subject to a Cancellation Fee, Cancellation Fee will be charged If you cancel after 5 minutes after the cab is allotted or If a driver cancels after waiting at Your location for more than 15 minutes • Not with standing the foregoing, if the Driver is delayed by more than five (5) minutes to pick You, You will not be charged any Cancellation Fee.
  • You shall be notified of the applicable Cancellation Fee in advance whenever You attempt to cancel a booking/service request. The notification shall be on the Application and/or the Site.
  • Sofast Car shall provide a receipt of the Cancellation Fee, if any, payable by You for every cancellation in terms of the table above for such cancellations, however, separate invoices raised by the TPSPs for the Cancellation Fee.
  • The Cancellation Fee shall be payable by You at the completion of Your subsequent Ride.